Why Listening to Customers Beats Backing Your Own Hunch.
Hubris is a death sentence for many startups. I’ve heard many entrepreneurs, including myself, quote Henry Ford’s famous words: “If I had asked my customers what they wanted, they would have said, ‘faster horses.'” Ford implied that entrepreneurs often have better insights than their customers. “If I had asked my customers what they wanted, they would have said, ‘faster horses’,” -Henry Ford The history of innovation reveals only a few visionaries who accurately predicted customer needs and...