Firms looking to build a dedicated team with an outsourcer must trust that the personnel assigned are “A+” personnel. They also need assurance that those personnel will adhere to a set of values. At CodeStringers we recruit the top personnel in the geography of our development subsidiary (Vietnam). We then screen candidates not only for technical skills, but also for cultural fit and adherence to our values. Those values are: integrity, craftsmanship, and innovation. We hire all personell for a two-month probationary period during which we evaluate what we tried to learn during the interview process. If a person does not have the required job and technical skills or fails to live up to our cultural standards, we terminate their probation.
When CodeStringers builds a dedicated team for a client, we assign a team of resources that includes the “right” level of seniority. Additionally, we provide a management/leadership structure who oversees those resources to ensure that our standards of quality are met. Transparently, we bundle the cost of that leadership oversight into our monthly resource pricing. In other words, we “sell” the client a team of personnel, but we also oversee the work quality of those people. We include the cost of that extra service in our pricing. Larger outsourcers just assign a team and hope for the best. When the best doesn’t happen, they blame the client for mismanaging the initiative.
We do these things because we genuinely stand behind our corporate values: Integrity, Craftsmanship, Innovation. Our job is to help clients define the “right” product; keep the promises we make; and provide a level of quality and manageability that’s more akin to insourcing than outsourcing.